Support

We're here to help you get the most out of WardenIQ.

Contact Us

For account questions, billing, technical issues, or feature requests. We typically respond within a few hours during business days.

[email protected]

Getting Started

1

Sign up at wardeniq.com/dashboard and create your account

2

Have your IT admin install the Outlook add-in from admin.microsoft.com → Settings → Integrated Apps → Upload Custom Apps → paste the manifest URL

3

Open any freight quote email in Outlook and click the WardenIQ button in the toolbar

4

The add-in parses lanes, equipment, and dates automatically — enter your rates and send to the dashboard

5

Track outcomes (won/lost) on the dashboard to build your pricing intelligence over time

Outlook Add-in Installation

The WardenIQ add-in works in Outlook desktop, Outlook web, and the new Outlook app. It requires a Microsoft 365 admin to deploy.

For IT admins:

  1. Go to admin.microsoft.com
  2. Navigate to Settings → Integrated Apps → Upload Custom Apps
  3. Select "Provide link to manifest file"
  4. Enter: https://wardeniq.com/outlook-addin/manifest.xml
  5. Assign to the users or groups who need it
  6. The WardenIQ button will appear in their Outlook toolbar within a few hours

The add-in only has ReadItem permission — it can read the email you're currently viewing. It cannot access other emails, send on your behalf, or modify your mailbox.

Billing & Subscription

Manage your subscription, update payment methods, add seats, or cancel from the Settings tab in your dashboard. Click "Manage Billing & Seats" to open the self-service billing portal.

You can also email [email protected] for any billing questions.

Frequently Asked Questions

How do I reset my password?
On the login page, click "Forgot password?" and enter your email. You'll receive a reset link. If you don't see it, check your spam folder or contact [email protected].
How many users can I add?
Solo includes 1 seat ($99/month). Team includes up to 8 seats ($199/month) with additional seats available for $29/month each. Manage seats from Settings → Manage Billing & Seats in your dashboard.
Is my data shared with other users?
Your individual quotes, customer information, and pricing data are completely private to your organization. The WIQ Network feature shows anonymized, aggregated market trends — no individual quotes or customer names are ever shared. See our Privacy Policy for details.
What equipment types are supported?
Dry Van, Reefer, Flatbed, Step Deck, Conestoga, Hotshot, Power Only, Lowboy, Double Drop, Tanker, Auto Carrier, and Hopper. The parser recognizes all 12 equipment types automatically from email text.
Can I import my existing quote history?
Yes. We support CSV import from common quoting formats. Contact [email protected] and we'll help you get set up. Your historical data feeds directly into the analytics engine from day one.
How do I cancel my subscription?
Go to Settings → Manage Billing & Seats in your dashboard. You can cancel anytime — your subscription continues until the end of the current billing period. Your data is retained for 90 days in case you'd like to reactivate.
Is my data secure?
Yes. Your data is hosted on encrypted US-based servers with TLS on every connection. Passwords are bcrypt-hashed, credentials use Fernet encryption, and every query is tenant-isolated. See our security page for full details.